Frequently Asked Questions
Everything you need to know about your Spiral Direct order.
What kind of printing techniques do you use for your apparel?
We use high-quality, long-lasting screen printing techniques with skin-friendly, azo-free reactive dyes to ensure our intricate gothic and fantasy designs never fade.
How long will it take for my order to arrive?
Standard domestic shipping typically takes 3-5 business days, while international delivery can take between 7-14 business days depending on the destination and customs processing.
Can I return an item if it doesn't fit?
Yes, we offer a 30-day return policy. Items must be in their original, unworn condition with all tags attached for a full refund or exchange.
Are your garments true to size?
Most of our items are standard UK/European sizing. We provide a detailed size guide on every product page to help you find the perfect fit before purchasing.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa and Mastercard, as well as secure payments via PayPal and Apple Pay.
How should I wash my Spiral Direct clothing to preserve the print?
To maintain the vibrancy of the artwork, we recommend washing your garments inside out at 30 degrees Celsius and avoiding the use of a tumble dryer.